RETURNS

How Do I Return An Item?

We offer 60 Days Money Back Guarantee. If for any reason you are not satisfied with your purchase we offer a 60 day returns policy where you can return any unused item, in its original packaging with tags still attached and is in a re-saleable condition*.


Firstly, contact customer.services@smallsmart.co.uk, and we will message you a returns form for filling. Any parcel returned to us without authorisation will be refused.

Once the return has been authorised, please send it back with your return form to :

  • SMALL SMART
  • Unit 17
  • Birmingham Trade Park
  • Kingsbury Road
  • Birmingham
  • B249PS

We recommend that you use a tracked delivery service and that you package your item(s) with care to ensure a safe return to us. As soon as we receive your return we will process the refund to your original form of payment. Please be aware that any postage charges incurred by returning your item(s) to us will not be refunded. You are responsible for the return of the item(s) to us.


*Excluding items which have been personalised for you, any toiletries, underwear and swimwear for hygiene and safety reasons.

**For international return outside the EU, we are not able to cover any additional charges, including import duty, formal customs entry, taxes, levies and other charges.

 

Change or Cancel the Order

To change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team 0121 3777 731 from 10:00am -4:00pm Monday to Friday or e-mail customer.services@smallsmart.co.uk.

If your order has already been dispatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products.

 

Exchange the Order

We do not exchange goods and would ask that you return your item for a refund and re-order the replacement on our web site.