How Do I Return An Item?

We offer 60 Days Money Back Guarantee. If for any reason you are not satisfied with your purchase we offer a 60 day returns policy where you can return any unused item, in its original packaging with tags still attached and is in a re-saleable condition*.

Free Returns: Any returns for faulty, damaged, wrong items, return postage will be fully covered.

Contact customer.services@smallsmart.co.uk or ring 0121 3777 731. Any parcel returned to us without authorisation will be refused.

We recommend that you use a tracked delivery service and that you package your item(s) with care to ensure a safe return to us. As soon as we receive your return we will process the refund to your original form of payment. Please be aware that any postage charges incurred by returning your item(s) to us will not be refunded. You are responsible for the return of the item(s) to us.

*Excluding items which have been personalised for you, any toiletries, underwear and swimwear for hygiene and safety reasons.

**For international return outside the EU, we are not able to cover any additional charges, including import duty, formal customs entry, taxes, levies and other charges.

Import Duty

Products delivered to some destinations, mainly outside the EU, may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. If you refuse to pay, you are responsible for the original shipping costs to you, import duty, formal customs entry, taxes, levies and other charges that are incurred on the package, and the cost of returning the package. These costs will be subtracted from your merchandise refund and your credit card will be charged accordingly.