Frequently Asked Questions

We offer free UK mainland standard delivery on orders over £40. Orders under £40 are charged at £4.69 for standard delivery.

UK mainland standard delivery usually takes 2–3 working days.

Yes. UK mainland next day delivery is available for £7.99 when you order before 2pm, Monday to Friday.

For most in-stock items, we aim to dispatch the same day when ordered before 2pm, Monday to Friday. Orders placed after 2pm, at weekends or on bank holidays are usually dispatched the next working day. Larger or bulky items, including selected furniture, are usually dispatched within 5–14 working days.

Yes, we offer international delivery to selected countries, including Belgium, China, Denmark, Finland, France, Germany, Hong Kong, Iceland, Ireland, Italy, Japan, Malta, the Netherlands, Spain, Sweden and Switzerland. International delivery starts from £9.99.

Once your order is placed, you should receive an order confirmation email. Please check your junk or spam folder if you cannot see it. If you still cannot find it, contact us and we’ll be happy to help.

Please contact our customer care team straight away. If your order has not yet been dispatched, we will do our best to update the address before it leaves us.

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We offer a 100-day returns policy on eligible items. Returned items must be unused, in their original packaging and in a resellable condition.

Please contact us before returning any item. Email customer.services@smallsmart.co.uk or call 0121 377 7731 to arrange your return. Items returned without authorisation may be refused.

Unless the item is faulty or we have made an error, customers are responsible for the cost of returning unwanted items. We recommend using a tracked delivery service and packaging your return carefully.

Once we receive and check your return, we will process your refund to the original payment method. Please allow time for your bank or payment provider to complete the refund.

Please contact us as soon as possible with your order number and photos of the issue. Our customer care team will review this and help arrange the best solution.

Small Smart offers thoughtfully chosen baby, kids and family products, including toys, nursery furniture, baby essentials, travel products, mealtime items, bath products, clothing, gifts and trusted children’s brands.

Yes. Many of our toys, baby essentials and children’s products are ideal for birthdays, baby showers, new baby gifts and thoughtful family gifting. You can browse our gift collections by age, product type or brand.

We recommend using our gift-by-age collections to find suitable ideas for babies, toddlers and young children. Always check the product description, age guidance and safety information before purchasing.

Yes. Small Smart stocks a range of trusted baby and children’s brands across toys, nursery, travel, mealtime, bath and gifting.

Small Smart accepts major payment methods shown at checkout, including card payments and PayPal. Your website footer currently displays Visa, PayPal, Mastercard, American Express, Diners Club, UnionPay and Apple Pay.

Yes. Orders are processed through Shopify’s secure checkout, and payment information is handled securely by trusted payment providers.

If you have a valid discount code, enter it at checkout. Only one code may be accepted per order, depending on the promotion terms.

You can contact us by: Phone: 0121 377 7731 Email: customer.services@smallsmart.co.uk Live chat: Use the green button in the bottom-right corner of your screen Post: Unit 14 Birmingham Trade Park, Kingsbury Rd, Birmingham, B24 9PS

Please contact us during normal working hours (Monday -Friday, 9am-5pm). If you email outside opening hours, our team will reply as soon as possible.